◈ FalconAI Copy Trading

Frequently Asked Questions — Everything You Need to Know

ℹ️ Note: This page covers the Copy Trading service (we trade for you). If you're looking for information about the 21-Day Expert Demo Trial (testing the EA yourself on a demo account), please visit your Account page. These are two separate services.

🚀 Getting Started
How do I connect my MT5 account?
Visit the onboarding page, enter your MT5 broker server name, login number, and investor password. Select your risk level, fund your USDT wallet (minimum 100 USDT), ensure your broker account has at least $1,000, and submit. Your account will be activated within 24 hours after admin verification.
Which brokers are supported?
We support all major MT5 brokers including IC Markets, Exness, Pepperstone, XM, FXTM, and most other MetaTrader 5 brokers. If your broker isn't listed in the dropdown, select "Other" and enter your server name manually.
What is the minimum investment?
The minimum requirements are: 100 USDT in your FalconAI wallet (for security deposit and fee settlements) AND $1,000 USD/GBP in your MT5 broker account (for trading). Both must be satisfied before copy trading activates.
Is my password safe?
Absolutely. Your MT5 credentials are encrypted with AES-256-GCM (the same encryption used by banks and military systems) before being stored. Your password is never visible in plaintext — not even to our administrators. The encryption key is stored in a hardware-secured environment variable on our dedicated London VPS.
💰 Billing & Performance Fees
How does the 30% performance fee work?
We use the High-Water Mark (HWM) model:

• We ONLY charge 30% of net new profits above your account's all-time high.
• If your account drops (drawdown), zero fees are charged until you fully recover AND make new profit.
• Example: Account goes $10,000 → $10,500 (new high). Fee = $500 × 30% = 150 USDT deducted from your USDT wallet.
• If it drops to $9,800, NO fee until it exceeds $10,500 again.

This model ensures we only earn when YOU earn.
When are fees charged?
Fees are calculated and deducted daily at 00:05 UTC. The system checks your MT5 account balance (USD/GBP), compares it to your High-Water Mark, and if there's new profit, 30% is deducted from your USDT wallet at a 1:1 rate. You'll receive an email notification with a detailed invoice for every fee charge.
What happens if my wallet runs out?
⚠️ Important: If your USDT wallet drops below 100 USDT after a fee deduction, you receive a 24-hour alert to top up. If the wallet is not funded within 24 hours, copy trading is automatically paused — no new trades are copied. Your existing positions remain open for manual management. To resume, simply top up your USDT wallet via TRC-20 or ERC-20.
How do I deposit to my wallet?
Send USDT via TRC-20 (Tron Network) to our official address:

TKvk5be3EtzmomMcoQfGnYvkc8TKA2vCuq
⚠️ Only send Tether USDT (TRC20) assets to this address. Other assets will be lost forever.

After sending, go to your Client Dashboard → Copy Trading → Deposit section and paste your TX hash. The system will verify your transaction on the blockchain and your balance will be credited once approved by admin (typically within 1 hour).
📊 Trading & Risk Management
What instruments does FalconAI trade?
Our master system primarily trades Gold (XAUUSD) and Dow Jones (US30/DJ30), with selective exposure to US100 (Nasdaq) and Bitcoin. The EA uses a neural network with 5 parallel trading models for diversified signal generation.
What is the Risk Multiplier?
The risk multiplier controls your position size relative to the master:

0.5× — Conservative (half the master's lot size)
1.0× — Standard (proportional to your balance)
1.5× — Moderate aggressive
2.0× — Aggressive (double the proportional size)
3.0× — High risk (triple)

Higher multipliers mean higher potential returns AND higher risk. Choose based on your risk tolerance.
Can I change my risk level later?
Yes. Contact support to adjust your risk multiplier at any time. Changes take effect within 5 minutes on the next trade signal.
What is the expected performance?
Past performance does not guarantee future results. Our system targets consistent risk-adjusted returns using institutional-grade algorithms. You can view live performance metrics on the dashboard. Individual results vary based on risk multiplier, broker execution, and market conditions.
⚙️ Account Management
What happens if the system goes down?
If our system experiences downtime: No new trades are opened on your account. Your existing positions remain untouched and your funds are always safe in your broker. The system auto-reconnects when service is restored. You'll receive an email notification if downtime exceeds 30 minutes. Our infrastructure runs on dedicated London servers with 99.8% uptime.
How do I withdraw my USDT from the wallet?
Contact support via the live chat in your dashboard or email. Provide your TRC-20 USDT receiving address. Withdrawals are processed within 24 hours. Note: You must first disconnect from copy trading before requesting a full wallet withdrawal. Minimum withdrawal: 10 USDT.
What does "Pending" status mean?
After submitting your onboarding application, your account enters "Pending" status while the admin team reviews your details and verifies your credentials. Activation typically happens within 24 hours. You'll receive an email confirmation once approved.
Can I disconnect at any time?
Yes. Use the Emergency Disconnect button in your dashboard, or contact support. Copy trading stops immediately. Your existing open positions remain under your control — you'll need to manage or close them manually through your MT5 terminal.
Do I keep control of my MT5 account?
Yes. FalconAI only copies trades TO your account. You retain full access and can trade manually alongside the copy system (though we recommend not interfering with copied positions to avoid conflicts).
What if I withdraw money from my MT5 account?
Withdrawals are automatically detected by our system. Your High-Water Mark is adjusted proportionally — ensuring you're never charged fees on capital you withdrew. For example, if you withdraw 30% of your balance, your HWM is reduced by 30%.